Privacy Policy

Last updated: 14 June 2026

Information We Collect

When you submit a service request through our website, we collect the following personal information:

• Your name
• Email address
• Service selection details
• Number of trolleys requiring service

How We Use Your Information

We use the personal information you provide to:

• Process and respond to your service requests
• Schedule collection or delivery of trolleys
• Send service confirmations and updates
• Communicate about pricing and service completion
• Maintain records of services provided

Legal Basis for Processing

We process your personal data based on:

• Contract performance: Processing your service request requires collecting and using your contact information
• Legitimate interests: Maintaining business records and communicating about services
• Consent: Where you have explicitly agreed to receive marketing communications

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Service request data is typically retained for seven years to comply with business record-keeping requirements.

Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your data with:

• Service providers who assist in operating our business (email services, scheduling software)
• Legal authorities when required by law or to protect our rights

Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Cookies

Our website uses cookies to improve user experience. Please see our Cookies Policy for detailed information.

Contact Information

For questions about this privacy policy or to exercise your data protection rights, contact us at [email protected].

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.